Questions people ask
Plain answers about how Skills Factory works today — including the WhatsApp chatbot for approvals.
FAQ
Start here before you email us.
Still unsure? Create a free account and look around. You choose how much we send for you.
How does Skills Factory apply for me?
You prepare a profile and CV. For each job we build a tailored CV and cover letter. In Ask me first you approve before anything is emailed. Auto-pilot can send matches that pass your rules when outbound sending is switched on for your account.
Can I pause applications?
Yes. Settings → Applying → pause. Dashboard and Auto-pilot show “You’re not applying right now.” Sends and Auto-pilot stay blocked until you resume.
What about South Africa jobs?
You can set your country in Settings. When listings exist for your country they appear in Jobs and Auto-pilot. If the list is empty we show that clearly and keep Auto-pilot on Ask me first until local inventory grows.
Is WhatsApp approval live?
Yes. Opt in under Settings, then our WhatsApp chatbot messages you when a match is ready. Reply APPLY, SKIP or REGEN with the code, tap the signed links, or send HELP / block Company / status. Chat the public number on the Contact page if you need a human.
Do I need to pay?
During launch, career tools are open under launch access. Paid plans and Paynow checkout stay off until commercial go-ahead — the Pricing page explains what will charge later.
How do certificates work?
Pass a course assessment to earn a Skills Factory certificate you can verify publicly and show on your profile.
Is there a mobile app?
Yes — Android APK from Download. Google Play internal testing uses the listing pack in our store kit. Push notifications need Firebase on the device build.
How do I contact support?
Email support@skillsfactory.apexa.site, use the Contact page, or WhatsApp +263 77 189 7289 (floating button on every public page).