Delete your account

You can delete your Skills Factory account and its data at any time, from the Skills Factory app for Android or from the website at skillsfactory.co.zw. Skills Factory is run by Tronix Incorporation (Private) Limited.

Delete it yourself

1. Sign in to the Skills Factory app or to skillsfactory.co.zw.
2. Open Settings, then Privacy and data, and scroll to Delete my account.
3. Confirm who you are. If you sign in with Google, type your email address. Otherwise enter your password. Never set a password, for example because you joined on WhatsApp? Use Forgotten your password first.
4. Tick the box and press Delete my account. Your account is deleted straight away and you are signed out.

Want a copy first? In the same Settings page, use Download my data before you delete.

Ask us to delete it

If you cannot sign in, email support@skillsfactory.co.zw from the email address on your account, with the subject "Delete my Skills Factory account". We may ask you to confirm it is you, and we finish the deletion within 30 days.

What is deleted

• Your profile, photo, CVs, cover letters and uploaded documents.
• Your job applications, saved jobs and auto-pilot settings.
• Your training progress, assessments and certificates.
• Your posts, comments, likes, connections and the messages and attachments you sent.
• Connected Gmail or mailbox access, device notification tokens and WhatsApp alert settings.

What we keep, and for how long

• Payment and invoice records: six years, because Zimbabwean tax law requires it.
• Security and audit logs: up to two years, then deleted or made anonymous.
• Reports and moderation decisions: only as long as needed to keep the platform safe.
• Messages other people sent you: stay in their accounts until they delete theirs.
• Backups: deleted information may stay in encrypted backups until they are replaced in the normal cycle.

Applications already sent to employers are in their mailboxes and outside our control. See the privacy policy for full details.